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All returns must be requested within 30 days of receipt of goods. Any requests made outside of 30 days of receipt of goods will be made at the discretion of JC Wholesale. All returns and exchange items must be returned in the same condition they were dispatched in, undamaged with their original packaging and labels attached. Any items returned without their original boxes will not be accepted.
We thoroughly check all products before dispatch, but in the unlikely event that you have to return an item as faulty, it will be subject to an inspection. Please send us a photograph, your order number and a description of the item and fault to [email protected] and we will be happy to investigate the problem. We reserve the right to reject a faulty item that does not meet our criteria – if the item does not actually have a manufacturers fault. Items deemed to be subject to general wear and tear, will not be accepted as faulty. Items that are deemed faulty will be refunded, credited or exchanged.
If an item is different to what is ordered, then please email us with a photo and a description of what you have received so we can arrange a return.
Please ensure that all items are adequately protected and packaged with the items being marked as fragile on the outside of the packaging. We would suggest that items are enclosed in bubble wrap and are either boxed or enclosed in "Jiffy" type mailing bags. For your further protection we would suggest that all items are sent by the Post Office "recorded delivery" service.
Proof of posting will not be accepted as proof of delivery. The Post Office "Recorded Delivery" service includes insurance cover whilst the goods are in transit, consequently should your return be mislaid you are covered to the value of the item.
- Credit will be issued within 7 working days of the date of receipt of returned goods.
-We will charge customers 15% of the unit cost of any item returned to us if we find no fault with the item.
For any queries or questions please email [email protected]